Privacy Policy

1. Introduction

Tallive ("we", "us", "our") is committed to protecting the personal information of everyone who visits our website or enquires about our programmes. This policy explains what information we collect, how we use it and what rights you have in relation to it. If you have questions, please contact us at [email protected].

2. Information We Collect

We collect personal information in the following ways:

• Contact forms: name, email address, and optionally phone number and a message.
• Cookies and analytics: technical data such as pages visited, browser type and approximate location region, where you have consented.
• Programme enquiries: details provided when you ask about joining a workshop or course.

We do not collect financial data, payment card numbers or sensitive categories of personal information beyond what you voluntarily provide.

3. Legal Basis for Processing

We process your personal data on the following grounds under applicable Malaysian law (Personal Data Protection Act 2010) and, where relevant, GDPR principles:

• Consent: for cookies and marketing communications, where you have actively agreed.
• Legitimate interest: to respond to enquiries and manage programme enrolments.
• Contractual necessity: to deliver programmes you have signed up for.

4. How We Use Your Information

• To respond to your enquiries about our programmes.
• To confirm enrolment and share programme details.
• To send relevant updates about upcoming sessions, if you have opted in.
• To improve our website based on anonymised usage data.
• To comply with applicable legal obligations.

We do not sell your data to third parties. We do not use your data for automated decision-making.

5. Data Retention

We retain contact enquiry data for up to 24 months from the date of initial contact. Programme enrolment records are retained for up to 5 years for administrative purposes. Analytics data is retained in aggregated, anonymised form.

6. Data Protection Measures

We take reasonable steps to protect personal information from loss, misuse, unauthorised access and disclosure. These measures include secure server storage, limited internal access and regular review of data handling practices. In the unlikely event of a data breach affecting your rights, we will notify you and relevant authorities as required by law.

7. Cookies

Our website uses cookies. Please see our Cookie Policy for a full explanation of what cookies we use, why, and how to manage your preferences.

8. Third-Party Services

We may use third-party services for analytics (such as Google Analytics) where you have consented. These services may collect anonymised usage data. We are not responsible for the privacy practices of external websites linked from our site.

9. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data where we have no ongoing legal basis to retain it.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the relevant supervisory authority (in Malaysia: the Department of Personal Data Protection).

To exercise any of these rights, contact us at [email protected].

10. Children's Privacy

Our programmes and website are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under this age. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.

11. Policy Updates

We may update this policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact

For any privacy-related questions: [email protected]
Tallive, Suite 8-02, Menara Ansar, No. 65 Jalan Trus, 80000 Johor Bahru, Johor, Malaysia.